- IT Support Perth
Perth runs two hours behind the east coast for most of the year, three during daylight saving. A national provider with its helpdesk in Sydney closes at 3pm Perth time, which is exactly when a documentation set is being pushed out the door. That gap is why most Perth practices we meet have a story about a Friday afternoon ticket nobody answered until Monday. It’s avoidable.
We’re NexSys, an IT provider tailored to architecture, engineering and construction firms. Our Perth office is on Level 28 at 140 St Georges Terrace, five to seven minutes on foot from Perth station, and our head office is on Collins Street in Melbourne. The service desk runs around the clock with a local service desk presence and our Perth office handles onsite support, so the time zone is our problem rather than yours, and if you run a law firm we’ll point you at a Perth IT company that does that.
- The work
What Perth is building, and what it asks of your IT
ECU City opened in February 2026: an $853 million campus of eleven levels and 65,000 square metres, built by Multiplex in the CBD. Midland station opened the same month as the last piece of METRONET. At Burswood Park, a $217.5 million precinct with a 15,000 to 20,000 capacity amphitheatre is in planning. Each of those arrived at a practice as a bigger federated model, a longer consultant list and a client security questionnaire.
The projects that don’t make the news matter as much. Resources clients with site offices a three-hour flight away, consultancies running analysis for a port upgrade, and studios documenting schools across the metro area all need the same three things: workstations sized for Revit rather than Outlook, storage that keeps a central model usable from a site shed in the Pilbara, and security that survives a tender.
- Managed IT services
Managed IT services Perth practices can size to Revit
Read the managed IT services Perth businesses are offered and the lists blur into each other. Ours has the same items as any reliable managed IT partner’s, and we won’t pretend otherwise: proactive monitoring of your IT infrastructure, a 24/7 service desk, patch management, endpoint security, backup and disaster recovery, network management, cloud migration and Microsoft 365, plus Autodesk and Adobe licence management, for a fixed monthly fee, under a service model where we take complete managed responsibility for the IT systems and technology infrastructure. Where we part company with the generalist managed service provider in Perth is the workstation spec. Revit does its everyday work on one core, and Autodesk’s requirements say to buy the highest single-core base clock rather than the most cores, so the 24-core machine a reseller talks a practice into is often slower at a regeneration than a cheaper one with a faster clock. We’ve watched drafters wait on the expensive box, and operational efficiency is the first casualty.
Then there’s distance. Autodesk’s guidance on file-based worksharing is unambiguous: the local copy and the central file belong in the same geographic location, because they talk to each other constantly and that chatter was never designed for the latency of a VPN. In Western Australia that’s not a CBD-to-suburbs problem, it’s a CBD-to-Karratha problem, and a satellite link to a site office makes it worse. For split teams we stream project storage from the cloud instead of syncing it, so a site engineer in the Pilbara and a drafter on St Georges Terrace are in the same central model without one of them waiting on the other.
Peter Lewis, our design applications specialist, came from Woods Bagot and Bruce Henderson, and Rick Notari, who leads our digital platform work, spent thirty years in AEC delivery at Hassell, Silver Thomas Hanley and Mirvac. When a Perth practice logs a ticket about a common data environment that won’t behave, the person picking it up has run one.
- Western Australia
The WA Government security framework reaches your contract, and keeps your systems secure
The 2024 WA Government Cyber Security Policy tells every government entity to implement the ACSC’s Essential Eight to Maturity Level One as the minimum baseline and to continue to Level Two where appropriate. It also tells them what to put in contracts: service providers must report a cyber security incident within 24 hours of detection, maintain certifications, return or destroy data securely, and accept penalties or termination for failing to. When a department procures design services, those clauses flow down to you.
Ask Cameron Zad, our Director of Technical Services, where a Perth practice should spend its first security dollar and you’ll get an answer some local IT companies would dispute: not on another appliance, on identity. A stolen password walks straight into the project drive, and no perimeter firewall ever stopped that. So the first things we switch on are multi-factor authentication for every account, conditional access that challenges a sign-in from an unfamiliar country, managed detection and response on every endpoint, and Autodesk’s named-user licensing bound to the same identity, so a drafter who resigns on Friday has no Revit and no email by Friday afternoon. None of it is exotic, and most of it is in the Microsoft licences you already pay for.
A caveat, stated rather than discovered. If your clients are private developers and you hold no government data, Level One is enough. Nobody should sell you Level Two on fear, so we read the tender first and tell you which level it asks for.
- Two cities or more
A Perth studio with an office on the east coast
Plenty of the Perth practices we talk to are the local studio of a group headquartered east, or a Perth firm that opened east to follow a client. Their IT was set up one city at a time by different providers, and the seam is where files go missing and permissions drift. One directory, one CDE, one set of security policies, and the same engineers reachable from either office is most of what we do for a multi-office client, and it’s the scalable IT solution mid sized organisations need when the third office opens.
If you already have an internal IT team we don’t ask them to step aside, and Co-managed IT means they keep the day-to-day and the relationships and we take the infrastructure management, the security tooling, any cloud migration and the after-hours pages, and business continuity is written in as a recovery time, not a promise. The split is written down before anything starts.
- Coverage and cost
IT support Perth wide: local support, remote support and onsite support, from West Perth to the Pilbara
Remote support lands the same day. Site work is in person. We do hardware, cabling and site connectivity from the CBD, West Perth and Subiaco out to Fremantle, Joondalup and the airport precinct, with regional Western Australia covered by arrangement, the local expertise that helps minimise downtime on a live job. Construction site networks are a specialty, not an afterthought: temporary, secure, with contractor access that expires when the contract does.
Cost, plainly. We’re not the cheapest IT company in Perth, and service quality is where the difference goes. A practice running Revit costs more to look after than an office of the same size running Excel, because the workstations, the storage and the backups are all heavier, and a per-user rate card that ignores that risk profile is hiding something. For scale, the Australian Signals Directorate’s 2024–25 report puts the average self-reported cost of one cybercrime for a medium business at $97,200, up 55 per cent. We quote from your environment, and the number is on the table before anyone signs.
- Before you call
Questions Perth firms ask first
Is your service desk on Perth time?
It runs 24/7, so a 4pm ticket in Perth is picked up at 4pm in Perth rather than queued until an east-coast office opens. Site work is done in person from St Georges Terrace.
Do you support project sites outside Perth?
Yes, by arrangement: site connectivity for regional projects is set up as a temporary, secure network that integrates with your central systems, and contractor access expires when the contract does.
What's the difference between managed IT support and break-fix?
Break-fix is technical support by the hour after something fails. Managed IT support is proactive maintenance, ongoing maintenance and ongoing support for a fixed fee, where the provider takes complete responsibility for the IT environment, patching, endpoint protection, email security, access controls and the service desk, so that failures are rarer, business operations don’t stop for them, and the cost is predictable. Small and medium businesses in professional services usually move to the second past about fifteen people, and rarely go back.
Can you work alongside our internal team?
Yes, under a co-managed model, where your internal team keeps the user requests and the desk support it wants, and we take the critical systems, cloud management, the security framework work and after-hours cover, with an account manager and the boundary written into the agreement.
Book a Strategic Review
A discovery call, a look at your environment, and a written summary of what we would change and what we would leave alone. No deck. No follow-up sequence.
- Tell us what's going onThree short steps, about a minute. No sales deck.
- A consultant gets back to youWithin one business day, by phone or email, whichever you pick.
- You get it in writingWhat we'd change, what we'd leave alone, and what each costs.
Autodesk Elite Partner · Supporting AEC firms since 2013 · Melbourne, Sydney, Brisbane, Adelaide and Perth